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Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi James,
Are you using the Office apps on a Windows PC or on an Apple Mac computer?
1
If you are using the Office apps on a Windows device:
Open Word.
At the top right of Word, log out of Office.
Restart (not shut down) your PC, then log back into Office, is your subscription then recognized correctly.
If not, log into your Microsoft account on this link, check the expiry date listed on your subscription, is that listed correctly.
https://account.microsoft.com/services/
2
If you are using the Office apps on an Apple Mac computer:
Open Word.
Click the Word icon on the top menu.
On the resulting menu, select the option to 'Update the Licence'.
Check if that resolves the problem.
If not, on the same menu, choose the option to sign out of Office.
Restart Word, then log back into Office to test if that resolves the problem.