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James Armagost 0 Reputation points
2026-11-12T15:04:30.7033333+00:00

was prompted that subscription expired. renewed on 11/3 - have bank transaction - but keep getting renewal notices and still do not have access to edit word excel docs

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. DaveM121 947.9K Reputation points Independent Advisor
    2026-11-12T15:39:41.9566667+00:00

    Hi James,

    Are you using the Office apps on a Windows PC or on an Apple Mac computer?

    1

    If you are using the Office apps on a Windows device:

    Open Word.

    At the top right of Word, log out of Office.

    Restart (not shut down) your PC, then log back into Office, is your subscription then recognized correctly.

    If not, log into your Microsoft account on this link, check the expiry date listed on your subscription, is that listed correctly.

    https://account.microsoft.com/services/

    2

    If you are using the Office apps on an Apple Mac computer:

    Open Word.

    Click the Word icon on the top menu.

    On the resulting menu, select the option to 'Update the Licence'.

    Check if that resolves the problem.

    If not, on the same menu, choose the option to sign out of Office.

    Restart Word, then log back into Office to test if that resolves the problem.

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