Email access

Question

Email access

YOUSSEF Mehdi 0

Hello,

I am contacting you on behalf of my wife, Moderator note: PIi removed as we are facing a technical dead end with Microsoft's automated security system for her hotmail account

Here is the exact situation and the steps we have already strictly followed:

1. SMS validation loop: We have access to the phone number associated with the account. We received and entered the verification codes, but the system kept looping.

2. Temporary block: After these attempts, we received the error "You have requested too many codes today. Please try again tomorrow."

3. 24-hour wait strictly respected: We changed our computer and network, and most importantly, we waited for more than 24 full hours without making any attempts. Despite this, the block persists.

4. Recovery forms rejected: Since we do not have a backup email address configured, we filled out the account recovery form (ACSR). Although we provided two valid old passwords, the automated system rejected our requests because it no longer recognizes the device/network due to our recent change of computer.

We have exhausted absolutely all self-service options. The automated recovery algorithms are stuck and prevent us from proving our identity.

Thank you in advance for your help.

0 comments

1 answer

Your answer

Answer 1

Hello YOUSSEF Mehdi,

Thank you for reaching out to Microsoft Q&A forum.

For faster and more specialized assistance, I kindly recommend reaching out to Live Chat Support. Support agents are available to help you troubleshoot the issue in real time and provide more in‑depth guidance. Please follow the steps below to connect with Live Chat Support.

Visit the Microsoft Support contact page: Contact - Microsoft Support
In the search bar provided on the page, type "Account recovery" and press Enter.
Click on Ask Our Support Assistant
When the chat box appears, type " I want to talk to Live chat agent"
After that, click Contact support
When prompted to select your product or service, choose "Other Products".
For the category, choose "Manage account security".
Look for and click on "Chat with a support agent in your web browser".
Explain your situation clearly: Be concise but provide all the relevant details.

Disclaimer: Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.