Request for 2026 Certificate of Residence

Danang Nugroho 0 Reputation points
2026-11-10T04:07:02.31+00:00

Dear Microsoft Team,

Could you sent me the CoR document for my (PT Celebes Railway Indonesia) all invoice since 2025?

rgds,
Danang

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
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  1. Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
    2026-11-10T05:07:00.3533333+00:00

    Dear Danang Nugroho ,

    I have sent the requested document to you via private message for your reference. Kindly check by clicking the "Private messages" button shown below:

    Untitled

    If you found my response helpful, please click "Yes" on the original answer and consider upvoting it using the account that posted this question.

    Should you have any further questions or concerns, please do not hesitate to reach out. Thank you very much for your time and cooperation.

    I wish you all the best!

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  2. AI answer

    2026-11-10T04:07:48.6533333+00:00

    Submit a private Microsoft 365 business support request for PT Celebes Railway Indonesia’s 2025 and 2026 Certificates of Residence, identifying the Microsoft legal entity shown on the invoices and Indonesia as the requesting country.

    Submit the request

    1. Sign in to the Microsoft 365 admin center using a business administrator account.
    2. Select Help & support at the bottom-right.
    3. Enter: Request Certificate of Residence for tax years 2025 and 2026.
    4. If the suggested results do not resolve the request, select the Contact Support headset icon.
    5. Choose phone or email, confirm the contact details, and submit the case. These support options require a Microsoft 365 business administrator and at least one subscription purchased directly from Microsoft. If all subscriptions were purchased through a partner, contact that partner instead. ^1^

    Suggested case text:

    Please provide Certificates of Residence for tax years 2025 and 2026 for PT Celebes Railway Indonesia, for Indonesian tax compliance and invoices received since 2025.

    Microsoft invoicing entity: [copy the exact legal entity from the invoices]
    Customer country: Indonesia
    Tax years requested: 2025 and 2026
    Please provide the documents through the secure support case.

    Attach or quote the relevant invoice numbers only within the private support case. Do not post invoices, tenant details, tax identifiers, or contact information publicly.

    Microsoft Q&A requests matching Indonesia, Microsoft Regional Sales Pte Ltd., and the 2026 Certificate of Residence were handled through private messages because the documents cannot be shared publicly. ^2^ A corresponding request for the 2026 CoR and Indonesian DGT Form was handled privately as well. ^3^

    Information to include

    • Company name: PT Celebes Railway Indonesia
    • Country requiring the certificate: Indonesia
    • Exact Microsoft selling entity printed on each invoice
    • Requested fiscal years: 2025 and 2026
    • Relevant invoice numbers and dates
    • Whether an Indonesian DGT Form is also required
    • Secure business contact details

    The country and tax year matter because certificate availability varies by country, and Microsoft requests that information before providing the applicable PDF privately. ^4^

    If the Admin or Help & support option is unavailable, ask the person who purchased or administers the Microsoft 365 business subscription to open the request. The original purchaser normally receives admin permissions, and the admin center’s Support area is used to create service requests. ^5^

    References

    1. Get support for Microsoft 365 for business
    2. Tax Documents for Double Taxation Avoidance Agreement Benefits - Microsoft Q&A
    3. Request for Microsoft Regional Sales Pte Ltd. Certificate of Residence (CoR) and DGT Form (Indonesia) - Microsoft Q&A
    4. Certification of Tax Residence for Tax Year 2025 - Microsoft Q&A
    5. Overview of the Microsoft 365 admin center
    AI-generated content may be incorrect. Read our transparency notes for more information.

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