Outlook App on Mobile

A current Microsoft 365 subscription should remove Outlook Mobile ads; on Android, reconnect the subscription account in Outlook so the app recognizes the renewed entitlement.^1^

Reconnect the subscription on Android

1. Open Outlook.
2. Tap the account icon beside Inbox.
3. Tap the Settings gear.
4. Select Accounts > Add Account > Add Subscription.
5. Sign in with the Microsoft account used to purchase or renew Microsoft 365.
6. Return to the inbox and check that items marked Ad no longer appear.

This is particularly relevant when the mailbox displayed in Outlook uses a third-party address. Outlook.com, Hotmail.com, Live.com, MSN.com, and Gmail accounts receive the benefit automatically once the subscription account is recognized; other third-party addresses may require Add Subscription.^1^

Confirm that the renewal is active

If Add Subscription does not resolve it:

1. Open the Microsoft account Services & subscriptions page using the same Microsoft account used for renewal.
2. Confirm Microsoft 365 shows either a future renewal date or a future expiration date.
3. If the renewal is active, completely close Outlook and reopen it. Sign in again if prompted.

Microsoft documents that renewed apps may need to be closed and reopened—and sometimes signed in again—to refresh subscription status.[^2^](https://support.microsoft.com/en-us/accounts-billing/subscriptions/[Subscription ID] "Problems renewing a Microsoft 365 subscription")

If the subscription belongs to someone else through Microsoft 365 Family, ensure that the account added to Outlook is the account with which the subscription benefit was shared.

Check whether these are Outlook ads or email messages

• Outlook ads appear in the message list with an Ad label. A current Microsoft 365 subscription should remove them.
• Promotional or junk emails that are not marked Ad are ordinary messages delivered to the mailbox. The ad-free benefit does not block those messages.^3^

Changing Settings > Privacy Settings > Advertising Preferences only changes ad personalization; it does not eliminate ads.^4^

If correctly labeled ads remain after the active subscription account has been added, contact Microsoft Support and report that Outlook for Android is not recognizing the subscription entitlement. There is no separate Disable ads switch in Outlook Mobile.

References

1. Ads in Outlook Mobile | Microsoft Support
2. [Problems renewing a Microsoft 365 subscription](https://support.microsoft.com/en-us/accounts-billing/subscriptions/[Subscription ID])
3. Subscription features in Outlook.com for Microsoft 365 subscribers | Microsoft Support
4. About ads in Outlook | Microsoft Support