Azure Artifact Signing identity validation stuck In Progress – backend investigation required

Check the primary contact mailbox for the Artifact Signing verification email and complete its link if it is still valid; if the link was already completed, is missing, or has expired, open an Azure technical support request for the unresolved validation record.

1. Complete any pending email verification

A closely matching case was resolved by clicking the verification link sent to the primary email address ^1^.

Check the primary email address entered in the identity-validation request, including:

• Junk or spam
• Corporate quarantine and URL filtering
• Messages blocked because they contain external links

The mailbox must accept links from external senders. Verification links expire after seven days ^2^.

• If the link remains valid: open it and complete the requested validation. The status can return to In Progress while Microsoft continues its review.
• If the link expired: Microsoft documents that it cannot be resent for the same request; a new identity-validation request is required.
• If no email can be found: the FAQ recommends checking filtering with the email administrator and then deleting and resubmitting the request if the message remains unavailable ^3^.

Because the current request has already reached seven days and the certificate-profile operation cannot resolve it, do not delete or recreate it merely to troubleshoot a suspected backend issue. Your existing decision not to submit duplicates is correct: duplicate requests for an entity already In Progress do not help, and validation cannot be expedited ^3^.

2. Open an Azure technical support request

If verification was completed, no message was expected or received, or the record remains In Progress afterward, account-specific backend investigation requires Azure Support. Similar stuck requests have required engineering or validation-team intervention ^4^ ^5^.

1. In the Azure portal, open the affected Artifact Signing account.
2. Select Support + Troubleshooting under Help.
3. Complete the guided checks, then select Create a support request.
4. Choose:
   • Issue type: Technical
   • Service: Artifact Signing, if available
   • Subscription: The subscription containing the affected account
   • Problem category: The nearest identity-validation category
     Use In “In Progress” state more than 7 days only after the request has exceeded seven full days.
5. Select the upgraded Developer Support plan and the severity that reflects the actual business impact.
6. Include:
   • Artifact Signing account, resource group, subscription, and region
   • Validation type and submission timestamp
   • Validation ID
   • Current portal status
   • Full BadResourceOperation/BadRequest message
   • Certificate-profile operation timestamp and correlation/request ID, if available
   • Confirmation that no duplicate request was created
   • Whether the primary-email verification link was completed, missing, or expired
   • A request to verify record synchronization and routing to the Artifact Signing identity-validation team

Do not place confidential documents or personal identity data in the ticket description; attach requested diagnostics through the support case instead. Creating a request requires Owner, Contributor, Support Request Contributor, or equivalent Microsoft.Support/* permission at subscription scope ^6^.

Certificate-profile failure

A certificate profile cannot be created until at least one identity-validation request is Completed ^7^. Therefore, the current “identity validation ID not found” response most likely means the In Progress validation is not yet eligible for certificate-profile creation; only Support can confirm whether the record itself is desynchronized.

After filing, monitor the case under Help + support → All support requests and use New message to add correlation IDs or validation-team responses ^8^.

References

1. Artifact signing: identity validation takes very long - Microsoft Q&A
2. Quickstart: Set up Artifact Signing | Microsoft Learn
3. Artifact Signing FAQ | Microsoft Learn
4. Identity Validation stuck "In Progress" - Microsoft Q&A
5. Identity validations stuck "In Progress" - Microsoft Q&A
6. Create an Azure support request
7. Artifact Signing resources and roles | Microsoft Learn
8. Manage an Azure support request