Upcoming billing request

Do not cancel the Microsoft 365 subscription renewing in June; first identify the separate December request through Microsoft’s billing pages without using links in the message.

1. Verify whether the request is genuine

1. Open a new browser window and go directly to the Microsoft account Manage your payments page: https://go.microsoft.com/fwlink/?linkid=2246882
2. Sign in and select Investigate for the unrecognized payment request or charge. Microsoft lists recurring subscriptions, family purchases, retried payments, and in-app purchases among the possible explanations.^1^
3. Check any other personal Microsoft accounts you use, including an old email address or an account belonging to a family member who may have used the same payment card. A subscription appears only under the account that purchased it.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

Do not click payment or cancellation links in the email. Unexpected requests and links whose destination does not match the displayed address are phishing warning signs.^3^

2. Cancel it if you find the subscription

Using the Microsoft account under which the December subscription appears:

1. Open https://account.microsoft.com/services.
2. Find the relevant subscription, checking its renewal date carefully so that you do not select the June subscription.
3. Select Manage.
4. Select Cancel or Upgrade or Cancel, then complete the confirmation prompts.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel your Microsoft subscription | Microsoft Support")

If the page displays Turn on recurring billing, automatic renewal is already disabled and the subscription will expire on the date shown.

If a payment has already been collected, cancel first and then check refund eligibility. Cancellation does not guarantee a refund.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "How to get a refund on a Microsoft subscription | Microsoft Support")

3. If it still does not appear

• Third-party purchase: If it was purchased through Apple, Google Play, Amazon, or another retailer, cancellation must be handled by that provider; Microsoft cannot cancel or modify third-party billing.[^6^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")
• No matching transaction anywhere: Treat the request as suspicious. Do not pay it or provide credentials. Report the message as phishing in your email application.
• An actual unauthorized card charge exists: Contact the card issuer promptly to stop further charges. Microsoft advises reporting the payment method as compromised rather than only disputing an individual transaction.^1^
• Microsoft billing is shown but cannot be associated with an account: Use Microsoft Support from the billing-investigation page and select Get Help, followed by Contact Support.^1^

References

1. How to investigate a billing charge from Microsoft | Microsoft Support
2. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Protect yourself from phishing
4. [Cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
5. [How to get a refund on a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
6. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])