Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
Artifact Signing identity validation: AU10TIX succeeds but Verified ID times out in Authenticator (SocketTimeoutException)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 64%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Daniel Golding
0
Reputation points
Our organisation identity validation for ENHANCED TECHNOLOGY SOLUTIONS LTD (UK) cannot complete.
Identity validation ID: 48ffa2fd-a70d-4f9a-aa0a-2c3118c67665
Artifact Signing account: mpspip-codesign (North Europe)
Submitted: 3 Nov 2026
Every time i follow the validation step on the email im send for identity validation, the AU10TIX ID and selfie check completes successfully, but the step that adds the Verified ID card to Microsoft fails. The latest attempt (9 Nov 2026) showed: "LocalNetworkException: Failed to send request because of timeout (SocketTimeoutException)". Earlier attempts failed at the same step.
to be clear AU10TIX ID creation is fine, i have this card on my authenticator app, its whenever Azure needs the validation step it sends me the QR code, asks me for another selfie then fails. i have tried both 4G/5G and WiFI and turned off any filtering to try to get it to work. it still fails and gives me the generic something went wrong. in the browser it then says the validation was a success, but then moments later Azure says the validation Failed
I have not created a second validation request. Please could the Artifact Signing team check this request's Verified ID issuance on the backend, and reset or complete it?
Artifact Signing
Sign in to answer