Artifact Signing: organisation identity validation stuck "In Progress" for 15 days, no Action Required, no email

We submitted a Public Trust organisation identity validation for an Artifact Signing (Trusted Signing) account on 25 Oct 2026. The organisation is a registered Australian private company.

• The representative completed the Verified ID / AU10TIX identity check the same day. The verification link now reports it has already been used.
• Since then the validation has stayed In Progress for 15 days.
• The portal shows no Action Required state, no reviewer note and no request for documents.
• No completion, rejection or document-request email has arrived at either registered address. We checked spam and bin.
• az artifact-signing certificate-profile create --profile-type PublicTrust --identity-validation-id <id> returns BadResourceOperation: System could not find identity validation id. We understand this is expected until validation completes.

We have a support ticket open, which directed us here.

Questions:

1. Is there a known processing delay for organisation validations from Australia?
2. Can someone from the identity validation team check whether our request is waiting on anything? We can provide the validation ID and subscription details privately.

Could Meha-MSFT or the identity validation team please review this? Azure support case 2611070040002950 is open.