I need to contact a live agent.

Question

I need to contact a live agent.

Jonuel Mendoza 0

I am unable to log in into Minecraft with my Microsoft account on IOS devices. I already contacted Minecraft support and they did everything on their power and the problem is not on their end. The Obsidian error code on my IOS device is an authentication error meaning the Minecraft is being blocked from verifying my identity with Microsoft log in servers. This error is tied to the security status and authentication endpoints of my MSA, hence why Mojang cant do anything. I tried everything the AI tells you to do on the Microsoft support website and was a complete waste of time, I've searched forums, websites and still can't sign in. I've been dealing with this issue around 2 months. Like the tittle says, I need to contact a live agent since Microsoft doesn't seem to want their customers reaching them. And no, there is no button that says chat with a live agent on the website, after the AI provides the contact support button it sends me back to the same AI in an endless loop.

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Answer 1

Because the normal support flow is looping, open Microsoft Support in a private browser window and sign in with a different working personal Microsoft account solely to create the support request.

Reach a live agent

Open the Minecraft-specific Microsoft contact page in a private/incognito window:
Contact Microsoft Support for Minecraft ^1^
Sign in with another personal Microsoft account. If necessary, create a temporary account; the support request can still concern the affected account.
Enter only: Contact Support
Select Get Help, scroll to the bottom, and select Contact Support or Sign in to contact support.
Choose the closest available routing option:
- Product: Xbox or Other products
- Category: Account/security, Technical support, or Billing and account questions
Select Chat with a support agent in your web browser. Using another working account is the documented workaround reported for cases where the affected account cannot get through the contact flow.^2^

Chat and callback availability can depend on the product, region, time, and support entitlement; Microsoft states that the available option may include chat.^3^

What to give the agent

Ask for escalation of a Microsoft consumer-account authentication failure affecting Minecraft for iOS, and provide:

Exact error name: Obsidian
iPhone/iPad model and iOS version
Minecraft version
Approximate date the failure began
Whether the same Microsoft account works on Microsoft’s account website or other Microsoft services
Screenshot of the complete error
Confirmation that Minecraft Support has already investigated and referred it to Microsoft
Any Minecraft Support case number

Do not present the endpoint/security explanation as confirmed unless support has established it. The error alone does not identify which account or authentication component failed.

If chat still never appears

Use Microsoft’s regional customer-support telephone directory under Personal account → Technical or Sales support phone numbers.^3^ Call the number listed for your country and request Microsoft account/Xbox authentication support for Minecraft on iOS. Some listed numbers are sales-oriented, so ask to be transferred to technical account support.

An agent can investigate routing and escalation, but Microsoft states that support personnel cannot send password-reset links or access and directly change protected account details.^4^

Do not post the affected email address, verification codes, recovery details, or other account information in this public forum.

References