Artifact Signing Public organization validation times out after sharing an existing Verified ID

Our existing Organization/Public identity-validation request in North Europe remains In Progress after an error. The representative confirms that the Verified ID card exists in Microsoft Authenticator, that he selected the existing card and pressed Share with Artifact Signing, and that a timeout appeared afterwards. We do not have confirmed receipt or successful processing by Artifact Signing.

The signing account was provisioned successfully and the Identity Verifier role is assigned. A separate Private validation is Completed.

Please route this to the Artifact Signing identity-validation team to investigate the existing Verified ID presentation and advise a supported recovery path. We want to preserve the existing credential and request rather than create duplicates. Validation identifiers can be provided through an approved private Microsoft channel.

No identity documents, credential contents, verification links, QR codes, tokens or raw mobile logs are included. The exact timeout error code and backend cause are not known.