Company developer account: employment verification stuck in under review for 3 weeks, can't open a support case

Hello,

I registered a company developer account (publisher name: 12ccApps, the Netherlands) via storedeveloper.microsoft.com and submitted all requested documents on October 20, 2026, including proof of ownership for my company domain.

Business verification has been completed, but employment verification has shown "Documents under review" ever since. According to the documentation, manual reviews typically take 2–5 business days; it has now been about 14 business days. I have received no email or request for additional information since October 20, and the Verification summary page shows no action required.

I tried to open a support case via aka.ms/windowsdevelopersupport → "Create support case (MSA)", but I'm redirected to the Engage Center and cannot create a case there.

Could someone from the Partner Center team please look into my verification or tell me how to reach support? My app (an MSIX desktop app) is ready for submission.

Thank you!