I am not receive emails

Open Outlook.com’s direct mailbox storage page while signed in; this bypasses the Settings menu you could not access.

Check and clear storage

The current Outlook.com menu path is Settings (gear icon) → Account → Storage, rather than General → Storage. Both Microsoft cloud storage and mailbox storage must have available space for email to work.^1^

If the page shows that storage is full:

1. On the Storage page, review which mail folders use the most space.
2. Delete unwanted messages, particularly messages with large attachments.
3. Empty Deleted Items afterward. Messages there continue to count toward the mailbox quota until permanently removed.
4. If Microsoft cloud storage is full, also remove unnecessary files from OneDrive.
5. Sign out of Outlook.com, sign back in, and send a new test message from another email account.

Messages sent while storage was full were returned to their senders and cannot be recovered automatically. Ask senders to resend them after space has been cleared.^1^

If storage is not full

Check these locations and settings in Outlook.com:

• Other, Junk Email, Deleted Items, and Archive folders.
• At the top of the message list, select Filter → Sort → Date.
• Open Settings → Mail → Rules and disable any rule moving or deleting incoming mail.
• Open Settings → Mail → Forwarding and check whether mail is being sent elsewhere.
• Review Settings → Mail → Junk email, including blocked senders.
• Send a fresh test email from another account. If it fails, ask the sender whether they received a non-delivery report.

These are Microsoft’s recommended checks for missing Outlook.com mail.^2^

Contact Outlook.com support if mail still does not arrive

1. Sign in to Outlook.com.
2. Select Help or the ? icon on the menu bar.
3. Search for cannot receive emails.
4. Scroll to Still need help? and select Yes.
5. Select Chat with a support agent in your web browser.
6. Provide an alternate email address you can access and submit the request.

Give support the approximate date mail stopped arriving, examples of affected senders, your storage status, and any non-delivery error received by a sender. Do not post complete email addresses or other private account information publicly.^2^

References

1. Storage limits in Outlook.com | Microsoft Support
2. Can't send or receive email in Outlook.com | Microsoft Support