Error updating billing address

PS 20 Reputation points
2026-11-09T10:00:25.5666667+00:00

I need to update the billing address but it keeps giving error asking me to try at other moments. But everytime it just gives the same error over and over again. Please kindly assist. Thank you.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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Michelle Nguyen 2,860 Reputation points Independent Advisor
2026-11-09T10:41:43.0966667+00:00

Hello @PS

I understand that you are repeatedly receiving an error when trying to update your billing address.

Could you confirm whether this is for a personal Microsoft account or a Microsoft 365 Business account? The update location and required permissions are different:

  • Personal account: Sign in to Payment options, select View or edit card, update the billing information, and select Save.
  • Business account: Sign in to the Microsoft 365 admin center, then check Billing > Payment methods or Billing > Billing accounts. You must have the appropriate billing role to make the change.

Before trying again, make sure the address matches the information registered with your bank or payment provider, including the postal code and country or region. Please also try an InPrivate or Incognito window, another supported browser, and temporarily disable any VPN or proxy.

If the error continues, please provide the exact error message, the type of Microsoft account, and the page where you are making the change. Please hide any card number, address, email address, or other personal information in screenshots.

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  1. PS 20 Reputation points
    2026-11-09T11:48:31.26+00:00

    It’s a personal account. I disabled VPN and changed the language and it worked now. Thank you!

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