problems adding an outlook account to my new macbook

Jenny Wheeldon 20 Reputation points
2026-11-06T15:33:33.77+00:00

I have tried over the last few days to add an existing outlook account to my new Mac book air. There are no drop down menus which allow me to do this.Either via mail or via my outlook account.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Answer accepted by question author
Rukshan edirisinghe 2,445 Reputation points
2026-11-09T06:16:23.02+00:00

Hi @Jenny Wheeldon

The steps depend on which app you're using, so here are both. One of them should match what you see.

In the Outlook app for Mac:

  1. Open Outlook, then click Outlook in the menu bar at the very top of the screen (next to the Apple logo) and choose Settings.
  2. Select Accounts, then + Add Account.
  3. Type your Outlook email address, select Continue, and sign in.
  4. Select Done when it finishes.

If you see a Tools menu instead, you're in legacy Outlook. Use Tools > Accounts, then the + at the bottom of the account list.

In Apple's Mail app:

  1. Open System Settings and select Internet Accounts.
  2. Select Add Account, choose Outlook.com if it's listed, or Microsoft Exchange, and sign in.
  3. Make sure Mail is switched on for that account. It will then appear in the Mail app.

Tip: these menus live in the bar at the top of the Mac screen, not inside the app window. That's why they're easy to miss.

Which app were you trying to add it to: Outlook or Apple Mail?

If the account shows up after this, please consider accepting it as the answer. If one of these menus looks different on your Mac, let me know and I'll be happy to keep helping.

Reference:

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