Artifact Signing organization identity validation In Progress since Oct 21, cannot open a support ticket

Hi,

Our Artifact Signing organization identity validation has been In Progress since October 21, 2026, with no email and no Action Required.

• Identity validation ID: 813b1bda-b5c9-4335-81a1-521ea4f674ae
• Organization: LoveDesk LLC (Wyoming, United States), Public identity type
• Signing account: lovedesksign (East US, Basic)
• The individual ID check (AU10TIX) was completed and showed "Verification successful" on October 21.
• An earlier request (34e5a870-5e9c-4bd4-ba34-47350666be59) failed because the requester name didn't match the ID exactly; this second request uses the exact legal name.

When I try to open a support request in the portal, the "In Progress more than 7 days" path only shows a generic troubleshooting article, and Contact support says technical support needs a paid plan, so I can't reach anyone.

Could someone on the Artifact Signing team check the status of this request and tell us whether any documents are needed (Articles of Organization and the IRS EIN letter are ready)?

Thank you,