Error Code -895352830

Sumar Simmons 0 Reputation points
2026-10-27T13:17:07.6733333+00:00

I keep getting a Something went wrong pop up. Here is the info from "Copy info to clipboard", [Moderator note: Personally Identifiable Information removed]

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Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. Jayden-P 4,055 Reputation points Independent Advisor
    2026-10-27T13:30:01.0033333+00:00

    Hi @Sumar Simmons

    From the error details, the key message is:

    AADSTS9002331: Application is configured for use by Microsoft Account users only. Please use the /consumers endpoint to serve this request.

    Could you please let me know which service or application you are trying to access when this error occurs?

    Based on the error message, it appears that the application is configured to allow sign-in using personal Microsoft accounts (MSA) only (for example, Outlook.com, Hotmail.com, or Live.com accounts). If you are attempting to sign in with a work or school account (Microsoft 365 / Microsoft Entra ID account), the sign-in request may be rejected because the application's supported account type is restricted to personal Microsoft accounts.

    If you are not the tenant or application administrator, please contact your IT administrator and verify with them. You might also want to try the following quick test:

    • Open an InPrivate/Incognito browser window.
    • Sign in again and see if the issue persists.

    This can help determine whether multiple Microsoft accounts are signed in within the current browser session. In some cases, cached credentials or account cookies can cause the sign-in process to use the wrong account type, resulting in this error.

    If you are the administrator, please review the application's App Registration configuration in Microsoft Entra ID and verify the Supported account types setting. You'll have to change your App Registrations supported account type.

    Supported account types

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  2. AI answer

    2026-10-27T13:17:28.7366667+00:00

    For a "Something went wrong" error when starting a Microsoft 365 app, use these steps in order:

    1. Restart the device Wait a few minutes, restart Windows, sign back in, and try opening the Microsoft 365 app again.
    2. Repair Microsoft 365 on Windows 11
      • Go to Start > Settings > Apps > Apps & features.
      • Select the More icon next to the affected app.
      • Open Advanced options.
      • Select Repair.
      • If Repair is not available or does not fix it, select Reset.
    3. Repair Microsoft 365 from Control Panel
      • Open Control Panel.
      • Go to Programs > Programs and Features.
      • Right-click the Microsoft 365 or Office product.
      • Select Repair or, if that is not available, select Change.
      • Follow the on-screen steps.
    4. If using Windows 10 or Installed apps repair flow
      • Right-click Start and open Apps and Features or Installed apps.
      • Select the Microsoft Office product and choose Modify.
      • Select Online Repair > Repair. This is more thorough than Quick Repair.
      • If the installation is MSI-based, select Repair and then Continue.

    If the issue still continues after restart and repair, Microsoft recommends trying the common fixes in that order for this error.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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