Personal Microsoft account (@hotmail.com) incorrectly associated with EY Microsoft Entra tenant — Unable to leave organization

Question

Personal Microsoft account (@hotmail.com) incorrectly associated with EY Microsoft Entra tenant — Unable to leave organization

Lucas Ariel Saavedra 0

Hello,

I have a personal Microsoft account using a @hotmail.com email address. My Outlook.com mailbox works normally, and I can sign in to it without any issues.

However, when I access the Microsoft Azure or Microsoft Entra portals, my account appears to be associated with an EY organization (EYGS.onmicrosoft.com).

I believe this association may have originated when I registered for an EY competition some time ago. I never actually participated in the competition, and I am not currently affiliated with EY.

Here is what I have observed:

When I access the Azure portal, my current directory is displayed as EY (EYGS.onmicrosoft.com).

The Directories + subscriptions page lists EY as the only directory.

I can authenticate using Microsoft Authenticator and access parts of the Entra portal, but some pages display service connection errors.

When I visit https://myaccount.microsoft.com/organizations, Microsoft displays the following error:

"You can't sign in here with a personal account. Use your work or school account instead."

As a result, I cannot access the Organizations page to leave the EY organization myself.

My questions are:

Is my personal Microsoft account registered as a guest user in the EY Microsoft Entra tenant, or is this a different type of account association?

How can I remove this association and stop Azure from automatically selecting the EY directory?

If I cannot leave the organization through the self-service portal, can Microsoft Support help me resolve this issue, or must EY's tenant administrator remove my guest identity?

Can this association be removed without affecting my personal Microsoft account, Outlook.com mailbox, or existing emails?

I would appreciate step-by-step guidance on how to resolve this issue.

Thank you for your help.Hello,

I have a personal Microsoft account using a @hotmail.com email address. My Outlook.com mailbox works normally, and I can sign in to it without any issues.

However, when I access the Microsoft Azure or Microsoft Entra portals, my account appears to be associated with an EY organization (EYGS.onmicrosoft.com).

I believe this association may have originated when I registered for an EY competition some time ago. I never actually participated in the competition, and I am not currently affiliated with EY.

Here is what I have observed:

When I access the Azure portal, my current directory is displayed as EY (EYGS.onmicrosoft.com).

The Directories + subscriptions page lists EY as the only directory.

I can authenticate using Microsoft Authenticator and access parts of the Entra portal, but some pages display service connection errors.

When I visit https://myaccount.microsoft.com/organizations, Microsoft displays the following error:

"You can't sign in here with a personal account. Use your work or school account instead."

As a result, I cannot access the Organizations page to leave the EY organization myself.

My questions are:

Is my personal Microsoft account registered as a guest user in the EY Microsoft Entra tenant, or is this a different type of account association?

How can I remove this association and stop Azure from automatically selecting the EY directory?

If I cannot leave the organization through the self-service portal, can Microsoft Support help me resolve this issue, or must EY's tenant administrator remove my guest identity?

Can this association be removed without affecting my personal Microsoft account, Outlook.com mailbox, or existing emails?

I would appreciate step-by-step guidance on how to resolve this issue.

Thank you for your help.

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1 answer

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Answer 1

This is most consistent with a guest account association in the EY Microsoft Entra tenant, not a problem with the personal Microsoft account itself. Microsoft documents that personal accounts can belong to external organizations, and those organizations appear under Other organizations you collaborate with. A similar Azure case also describes a personal account being associated with an external tenant and recommends leaving that organization.

To remove the association, use the self-service Organizations page and leave the external organization:

Open the My Account page.
If signing in with a personal account, use a tenant-specific My Account URL that includes the tenant name or tenant ID, for example:
- https://myaccount.microsoft.com?tenantId=contoso.onmicrosoft.com
- https://myaccount.microsoft.com?tenantId=aaaabbbb-0000-cccc-1111-dddd2222eeee
Open that URL in a private browser session.
Select Organizations.
Under Other organizations you collaborate with or Organizations, find the EY organization and select Leave.
Confirm by selecting Leave again.
Sign out completely, then sign back in to Azure.

What to expect:

If EY is listed as an external organization, the Leave option should remove that association.
If there is no Leave option, or selecting Leave shows a message that permission is required, EY’s administrator or privacy contact must remove the account from their organization.
A home organization cannot be left by the user. Only an administrator can remove the account from a home organization.

About the myaccount.microsoft.com/organizations error:

That error is expected when using the standard My Account entry point with a personal account.
Microsoft states that personal accounts must use a tenant-specific My Account URL and may need a private browser session.

About Microsoft Support:

The documented path for removing an external organization is self-service through Organizations when allowed.
If self-service is blocked, the documented resolution is to contact the organization’s admin or privacy contact to remove the account.

Impact on the personal Microsoft account and Outlook.com mailbox:

The context shows personal Microsoft accounts and work or school accounts are separate and cannot be merged.
Removing the external organization association is described as leaving an organization where there is a guest account. Nothing in the provided documentation indicates that leaving an external organization removes or damages the personal Microsoft account, Outlook.com mailbox, or existing mail.

If the goal is only to stop account-selection confusion during sign-in, and there are two accounts using the same email address, Microsoft also documents renaming the personal Microsoft account alias as a way to avoid account-choice prompts. That is separate from leaving an external organization.