How long does a priority C ticket take to be resolved

wouter de klerk 0 Reputation points
2026-10-26T12:30:31.5766667+00:00

I have a open Azure ticket 2610260050000903 that I urgently need resolved as I urgently need to present my work to a potential customer.

How long does it typically take to resolve a priority C ticket?

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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  1. AI answer

    2026-10-26T12:30:45.8366667+00:00

    For a Severity C Azure support request, the documented target is the initial response time, not a guaranteed resolution time.

    Supported timings in the provided context are:

    • Subscription support: less than 8 hours initial response time
    • Premier support: less than 4 hours initial response time
    • For Power Platform/Dynamics 365 Standard support, Severity C is also less than 8 hours initial response time

    There is no fixed published resolution time in the provided context for a Priority/Severity C ticket. Resolution depends on the issue.

    If this is an Azure service disruption already listed in Azure Service Health, the guidance is that the latest information is provided there and there is no need to open a support request unless the issue is outside the incident description or assistance is needed for recovery.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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