Issue with installing apps via portal.office.com

Question

Issue with installing apps via portal.office.com

Roy Netten 0

As shown, this is all I see and i can't install anything here. I have tried different devices, networks and browsers but none of them are showing the right page. Is this a known issue? Anyone knows a fix?

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Answer 1

Alina Le 5,695 Independent Advisor

I see that your screenshot is in another language, but as you are able to communicate in English, I will continue the conversation in English to keep things running smoothly.

Hi,

From your screenshot, the page appears to be loading only partially. The text and buttons are displayed, but the usual Microsoft 365 installation interface and product details do not seem to be rendering correctly.

You may want to try resetting your network connection, switching to a different network, or loading the page in an InPrivate/Incognito browser session to see if the behavior changes.

Also, try refreshing the page several times (Ctrl+F5 for a full refresh if possible).

At the moment, there appear to be several other users reporting similar behavior as well. I'm only a fellow user on this forum, not Microsoft, but I'll keep an eye on it and will update you if I'm able to get the page to load correctly on my side.

Please let me know if you notice any changes or find a workaround.

Roy Netten 0 Reputation points

2026-10-26T13:17:22.4966667+00:00

Hi Alina,

Thanks for the response but no. We already tried this and it did not fix the issue.
James Jones 0 Reputation points

2026-10-27T13:11:31.4866667+00:00

We are also seeing the same, we have now got this across not just existing devices but also on brand new devices with no profile data. Have also tried separate browsers including an incognito window.
Alina Le 5,695 Reputation points Independent Advisor

2026-10-27T14:11:07.8833333+00:00

Hi,

Based on the information you provided, I found that the screenshot you shared may be showing the portal before it finished rendering completely, similar to the example below.

I accessed the same portal link and was able to sign in successfully with my work account. You may want to try accessing it again today to see whether the page is now rendering normally.

For the best results, I recommend testing in a private/incognito browser window. Additionally, two of my colleagues have also tested the same link and were able to access the portal successfully.

Portal link: https://portal.office.com/account