Artifact Signing organization validation failed without explanation

Question

Artifact Signing organization validation failed without explanation

Augusto Cipriani 0

We are setting up Azure Artifact Signing Public Trust for Transcensus Ltd, a UK company, to sign the ScriptCue Windows app.

The organization validation request was submitted on 1 October 2026.
Microsoft requested completion of identity verification that evening.
On 4 October, Microsoft emailed that the request had failed.
The portal still shows Failed. The details panel now loads but gives no failure reason or requested document.
We cannot confirm whether the personal verification flow was completed successfully.
Our Basic Azure support plan blocks a private technical support ticket.

How can we obtain the specific failure reason and determine whether the issue is personal identity verification, company validation, or something else? Should the existing request be reviewed, or should we create a new request after correcting the cause?

We can provide the validation and subscription identifiers privately through an official secure channel.

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1 answer

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Answer 1

Zoha Fatima 675

Hi Augusto,

Since the portal does not show why the validation failed, only Microsoft's Artifact Signing validation team can confirm whether the issue relates to personal identity verification or company details.

I recommend requesting a review of the existing validation before submitting another application. As your Basic support plan prevents opening a technical ticket, you can ask a Microsoft Q&A moderator to help route the issue to the appropriate validation team.

Please share your validation ID and subscription details only through a secure Microsoft support channel.

Thank you, and feel free to respond back for more assistance.

Augusto Cipriani 0 Reputation points

2026-10-21T19:23:12.2666667+00:00

Thank you, Zoha. Could you or a Microsoft Q&A moderator please refer this case to the Artifact Signing identity-validation team for review of the existing failed request, and confirm when the referral has been made? Our Azure Basic support plan blocks a private technical support ticket. Please provide an official secure Microsoft channel or initiate private contact for the validation ID and subscription details. If a moderator cannot refer the case directly, please specify the exact contact route available with Basic support. Please ask the team to confirm whether the representative's personal identity verification completed successfully, which stage failed, what corrective action or information is required, and whether the existing request can be reviewed/reopened or a new request is necessary after correction. The request was submitted on 1 October 2026 and the failure email arrived on 4 October; the portal provides no reason. We will hold off submitting another request pending that guidance. Please provide a case or referral reference if available. Thank you.
Augusto Cipriani 0 Reputation points

2026-10-27T20:34:04.5866667+00:00

Following up on 27 October: we have received no confirmation of referral since our 21 October comment. Transcensus Ltd’s Artifact Signing identity validation still shows Failed in Azure today, and the details pane is not displaying a failure reason. This is blocking signing of the ScriptCue Windows app. Could a Microsoft moderator please confirm referral to the Artifact Signing validation team, provide a case/reference number and an official secure contact route, and confirm whether the existing request can be reviewed or must be replaced after correcting the cause? We can provide the validation and subscription identifiers privately. Thank you.
Augusto Cipriani 0 Reputation points

2026-10-27T20:55:20.53+00:00

New evidence from 27 October: I followed the original Microsoft identity-verification email link, completed the personal identity verification through the linked trusted verifier, and shared the Verified ID with Artifact Signing in Microsoft Authenticator. The Microsoft credentials page displayed “Verification successful!”. However, refreshing the existing Transcensus Ltd Public organization identity-validation request in Azure still shows Failed. Please ask the validation team whether the existing failed request can now be resumed/reopened, or whether a replacement is required after this completed personal verification. We still need confirmation of the original failure reason and a secure channel for any private request identifiers.