Managing personal Outlook.com account settings, security, and privacy
I’m very sorry this happened. I understand how distressing it must be to lose access to your account after the hacker removed your email address and phone number.
Since your original email address is no longer recognized, please use the Microsoft account Sign-in Helper. Enter the original email address first, then try any phone number, Skype name, or alternate email address that was previously associated with the account. The tool may provide the appropriate recovery option or an opportunity to contact a support agent.
If you are directed to the account recovery form, complete it from a device and location previously used with the account. Include as much information as possible, such as previous passwords, old security details, Outlook contacts and exact email subject lines, Microsoft purchases, Skype details, or Xbox information. Help with the Microsoft account recovery form
Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.
I sincerely hope you are able to recover your account.
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