I got hacked and both Phone Number and Mail Adress got deleted from my account so i cant log in or even find my account

Johann Krämer 0 Reputation points
2026-10-17T18:44:38.3266667+00:00

a few days ago i got hacked on one of my gmails and they used it to delete my mail adress and phone number from my microsoft account so now i lost my account. I have proof that its my account but i cant even find the account currently since they used a email to replace mine that now also doesnt have a microsoft account linked to


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  1. Chloe-V 14,125 Reputation points Microsoft External Staff Moderator
    2026-10-18T04:23:27.94+00:00

    Hi @Johann Krämer

    I’m very sorry this happened. I understand how distressing it must be to lose access to your account after the hacker removed your email address and phone number.

    Since your original email address is no longer recognized, please use the Microsoft account Sign-in Helper. Enter the original email address first, then try any phone number, Skype name, or alternate email address that was previously associated with the account. The tool may provide the appropriate recovery option or an opportunity to contact a support agent.

    If you are directed to the account recovery form, complete it from a device and location previously used with the account. Include as much information as possible, such as previous passwords, old security details, Outlook contacts and exact email subject lines, Microsoft purchases, Skype details, or Xbox information. Help with the Microsoft account recovery form

    Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

    I sincerely hope you are able to recover your account.


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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