Standalone services in Azure Communication Services will retire on 30 September 2028

john john Pter 1,590 Reputation points
2026-10-01T23:39:43.5633333+00:00

We received a notification from Microsoft Azure and wanted to check since we have several forms set up on Azure. Do you need to update our settings so these forms continue to run smoothly?

Standalone services in Azure Communication Services will retire on 30 September 2028

You’re receiving this notification because you're associated with one or more Azure subscriptions that use Azure Communication Services (ACS). For reference, you can find this service health notification in the Azure portal using tracking ID: SQZR-8H8. 

Azure Communication Services
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  1. AI answer

    2026-10-01T23:40:01.4+00:00

    If the forms depend on standalone Azure Communication Services features, action is required before September 30, 2028.

    Key points:

    1. Standalone ACS is retiring as a standalone offering effective September 30, 2028.
    2. Existing ACS resources created before October 23, 2026 can continue to be used during the transition period.
    3. After September 30, 2028, retired ACS services won’t be supported or usable, and related API/SDK operations might return errors.
    4. If the forms do not use ACS, no ACS-specific settings change is indicated by this notice.

    What to do now:

    1. In Azure portal, check whether the forms or their backend workflows use Azure Communication Services resources.
    2. Review Azure Advisor:
      • Azure portal > Advisor > Recommendations > Operational Excellence
      • Azure portal > Advisor > Service Retirement These tools can identify subscriptions and resources affected by ACS retirement.
    3. Check Azure Service Health for the advisory tied to the notification and confirm which resources are impacted.
    4. If ACS is being used, plan to transition impacted workloads before September 30, 2028 to avoid disruption.
    5. If the workload uses supported ACS-connected services, ACS identity continues to work with supported services.

    Important detail:

    • During the retirement period, existing functionality remains supported with critical security and stability updates, but Microsoft is not committing to new feature development for retiring services.
    • Existing Azure resources such as resource groups and connection strings remain available from the notification date through September 30, 2028.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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