Category Disappears in Sent Box

YajairaC 0 Reputation points
2026-10-01T14:49:15.3233333+00:00

When use in the Newforma plug in to file emails it uses the Category column to tag as "filed". This tag appears for a few seconds then disappears in the Sent folder.

We have tried an office repair and have the latest version of Classic Outlook.

We have changed cache mode options and cleared Outlook cache. Reinstalled both Newforma and Office 365.

Outlook | Windows | Classic Outlook for Windows | For business
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  1. Aetherin 2,250 Reputation points Independent Advisor
    2026-10-01T15:08:04.16+00:00

    Hi @YajairaC,

    Thank you for the detailed information and for outlining the troubleshooting steps you've already performed. To help narrow down the cause, could you please confirm the following:

    • Does the "Filed" category assigned by Newforma also disappear when you check the message in Outlook on the web?
    • If you manually assign a regular Outlook category to a sent message, does that category remain?
    • Could you also try starting Outlook in Safe Mode (press Windows + R, type outlook.exe /safe, then press Enter) and check whether the category remains there?
    • When the category disappears from Outlook, does the email still appear as successfully filed in Newforma Project Center?
    • Does this happen to every user or only specific users?

    The answers to these questions will help me better understand the situation and identify the possible cause of the issue.

    I look forward to your update. If you have any additional information or test results to share, please feel free to reply below, and I'll be happy to continue investigating this with you.

    Thank you for your patience.

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