Hello Microsoft Nonprofit / Azure Sponsorship Support,
Our organization, Yayasan Learn Quran, is unable to renew its USD 2,000 annual Azure grant. The grant expires on 5 October 2026, and the renewal attempt on 30 September 2026 failed even though the portal displayed "Renew now" and indicated that the renewal date was 5 days away.
We retried the renewal while signed in as Galih, but the same error persists.
GRANT AND ACCOUNT DETAILS
Organization: Yayasan Learn Quran
Current grant start date: 5 October 2025
Current grant end date: 5 October 2026
Grant amount: USD 2,000 annually
NonprofitRequestStatus shown in diagnostics: Approved
"Claimed by" email shown on the grant page: ******@learnquranco.onmicrosoft.com
Signed-in account shown during the latest failed attempt: Galih Ramadhan / ******@learn-quran.net
Please verify the grant-owner identity mapping for these addresses, as well as the entitlement and billing-profile association.
STEPS TO REPRODUCE
- Sign in to the Microsoft Nonprofit portal.
- Open https://nonprofit.microsoft.com/en-us/offers/azure
- Select "Renew now" for the existing Azure grant.
- The portal displays the following error instead of completing renewal:
"Your Azure grant renewal was unsuccessful.
Something's gone wrong. Please contact us for assistance with your Azure grant."
LATEST DIAGNOSTIC DETAILS
Environment: Test
Scs: npp
ServiceName: portal-web
ServiceRegion: cus
ServiceVersion: 01
ServiceId: p-npp-portal-web-cus-01
ServiceType: React
SessionId: 6ff9427c-c579-41b9-a29a-ff6e10f08d78
Puid: 10032003E1165E1B
TenantId: d98fa7ff-f9f4-46d1-97b6-d5080a241ad2
ObjectId: 83c4410e-30c5-47f7-b96b-154c11143b90
Locale: en-us
NonprofitId: 77cba274-69f4-440e-9f30-817ee7458ffc
NonprofitRequestStatus: Approved
TransactionId: 8deb7c544abd49de8c27d4a97824dfc0
RELATED MICROSOFT Q&A CASE
https://learn.microsoft.com/en-us/answers/questions/5865449/cant-submit-nonprofit-contact-form
In a moderator update dated 22 April 2026, a similar renewal failure was reported as resolved after the backend billing team corrected an entitlement synchronization issue and manually renewed the grant. We are sharing this as a troubleshooting reference, not as confirmation that our case has the same cause.
REQUESTED ASSISTANCE
- Investigate the failed renewal, including entitlement synchronization and account/billing-profile mapping. Please also clarify whether the diagnostic label "Environment: Test" is relevant to this failure.
- Escalate to the appropriate Azure Sponsorship / backend billing team and assist with manual renewal if necessary.
- Confirm successful renewal for the next annual period, the new expiration date, and the correct application of the USD 2,000 credit to our existing grant setup.
- Please prioritize this case before 5 October 2026 and advise how we can avoid a gap in grant coverage or unexpected pay-as-you-go charges while this issue is being resolved.
ATTACHMENTS
01-grant-renewal-deadline.png: Grant page showing the annual amount, claimant email, current grant dates, and renewal availability.
02-renewal-error-galih-account.png: Latest failed renewal showing the signed-in Galih account, the error message, and full diagnostics.
Thank you for your assistance.
Yayasan Learn Quran Team
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