Upgrade page says "You've already upgraded" but subscription still shows Free Trial

Hiren patel 0 Reputation points
2026-09-28T19:00:55.2133333+00:00

I created my Azure account about one and half hour ago and upgraded my free trial subscription to pay-as-you-go. The Upgrade page now shows:

"It looks like you've already upgraded. To see the offer change on the subscription, you may need to wait a few minutes and restart your browser."

It has been [X hours] and the offer type on my subscription hasn't changed. I've already:

Logged out and back in

Tried different browsers

Restarted the browser as suggested

Details:

Subscription ID: 458d7ace-e6df-48dc-892c-47e113a4a7bf

Could someone confirm whether the upgrade has actually completed, and how to get the subscription to show as Pay-As-You-Go?

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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  1. Nathan Roberts (SN) 13,701 Reputation points Student Ambassador Volunteer Moderator
    2026-09-28T19:44:10.52+00:00

    Hey there, Hiren patel

    When you convert an Azure Free Trial subscription to a pay-as-you-go subscription, the conversion is usually completed quickly. Although it can sometimes take a longer to be reflected throughout the portal. This behaviour is documented in this article here: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/upgrade-azure-subscription#upgrade-your-azure-free-account

    To check whether the upgrade request was successful, please can you check the notifications in the Azure portal by selecting the bell icon at the top of the page.

    User's image

    If you see a notification confirming that the subscription has been upgraded, this suggests the conversion has completed, but the portal may not yet have updated everywhere.

    It would be worth signing into your account on the subscriptions page on the Cost Management & Billing blade here: https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/Subscriptions

    Please open the subscription and check the Offer field.

    User's image

    Do you still see Free Trial listed there?

    In a standard Free Trial to pay-as-you-go upgrade, the existing subscription is normally retained and the offer changes from Free Trial to pay-as-you-go. If the offer still shows Free Trial, please allow up to 24 hours for the conversion to complete and for the portal to fully reflect the change.

    If this is still the same, please allow up to 24 hours to see if it is a backend sync issue converting the subscription. If it doesn't change tomorrow, then it would be worth troubleshooting this further.

    Hope this helps,
    Nathan

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