Trusted Signing org identity validation stuck — verification email never delivered

Question

Trusted Signing org identity validation stuck — verification email never delivered

Bryan Ferre 0

Our Trusted Signing organization identity validation will not complete. We've submitted it three times over about a month and it never verifies.

I think The problem: the identity-validation confirmation email is never delivered to our organization contact address. The org validation form only accepts an email on our verified domain (codira.com), and those messages never arrive — even though normal mail to the same mailboxes works fine. There is no "resend" option in the portal, so once the verification email is missed the validation just sits and eventually fails. One prior attempt had its formation documents APPROVED but still failed at the email step. BUT THE PORTAL DOES NOT TELL ME WHAT IS WRONG

Request: please either (a) manually complete/verify our organization identity validation, or (b) re-trigger the verification email or provide an alternate verification method, so we can create a certificate profile.

Details:

Trusted Signing account: codira-signing (region: East US)
Subscription ID: bf95a0a8-45d7-4c33-96a2-334b84e2af4a
Tenant ID: 9bc47171-f089-40ff-ba53-6e23e2a19441
Organization: Codira
Identity validation IDs:
- ab50c799-4a97-49d2-90f2-4c555a9ed28a (In Progress / stuck on email verification)
- 2db42aa0-647d-49a3-9dc5-6f5e603870d6 (Failed)
Formation documents + D-U-N-S already submitted.

This is blocking a production software release. What is the fastest path to completing identity validation?

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1 answer

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Answer 1

The resend option you’re looking for isn’t missing. The Artifact Signing FAQ is explicit:

“A new link can’t be resent on the same request.”

Once the verification link is gone, the only supported path is submitting a new request.

On the email that never arrives, the FAQ names the two causes worth checking

“Ensure that the email address used isn’t a distribution list and the email address can receive links from external email addresses.”

Since your identity validation is still In Progress, you can't delete it. The renew or delete guide restricts it: "You can delete an Identity Validation that is not in 'In Progress' state from the Identity Validation page." Stacking a new one on top doesn't help either: "creating more identity validation requests for the same entity that is in progress doesn't help."

Submit the new request only once the mailbox issue is resolved and the trace is clean, and make sure the verification link is clicked within seven days.

One catch if the fix ends up being a different mailbox: changing the primary email isn’t self‑service. The FAQ notes:

“For cases where identity validation exists with a primary email address and another identity validation request is required, contact support to continue onboarding.”

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