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I am trying to log in to ClientLinq which I access through my work account . My work email is [Moderator note: Personally Identifiable Information removed]@travelonly.com . My login and my password are working but then I am asked to enter the 6 digit code on the Authenticator app which only gives me a 2 digit code and says enter on the app which I can’t even do that because I am on the page of the app at the time that requires a code verification code and if I go back then starts over again . I urgently need to access my business account and I am having an urgent problem with your authentication process on your Authenticator app
please advise asp
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I have do t what was advised here and it doesn’t work
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Dear Kirsten King,
Please note that since your account is belonged to an organization, none of moderators could help you do this action. Kindly follow these steps:
Please contact your IT Admin to revoke your MFA. Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn
In case you do not know who your IT Admin is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support
If they still could not do it, please ask them to raising a support. A technical support engineer can perform a remote session to investigate the situation verify the backend configurations, and run any necessary synchronization tools to resolve the problem.
The IT Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.
I hope the information shared helps point you in the right direction.
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