Managing personal Outlook.com account settings, security, and privacy
Hi @Greg Jones
Based on what you described, the accounts may have been blocked by Microsoft’s automated anti-abuse system.
Microsoft can temporarily or permanently restrict accounts when it detects unusual activity, repeated account creation, automated sign-ins, or behavior associated with scripts/bots.
I would recommend stopping any automated activity on the affected accounts before trying to recover them.
For each blocked account:
Sign in at account.microsoft.com.
Follow the unblock prompt and request a security code.
Microsoft allows the code to be sent to any phone number that can receive SMS; it does not necessarily have to already be associated with that account.
If the account still cannot be unlocked, use Microsoft’s Sign-in Helper and follow the recovery path it provides.
Since you have already waited several days, I would avoid repeatedly attempting to sign in or requesting verification codes in rapid succession, because additional attempts can trigger further security restrictions.
If you regain access, I would also review the Recent activity page and change the password before reconnecting any third-party tools.
One important point: Microsoft Q&A contributors cannot manually unblock personal Microsoft accounts or override Microsoft’s anti-abuse controls. If the self-service unblock process fails, the Sign-in Helper / Microsoft Account Support path is the correct escalation route.
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