Unable to cancel and resubmit ACS Toll-Free Verification applications with corrected website URLs

ContinuoCare 0 Reputation points
2026-09-11T16:07:03.3+00:00

Azure Support asked us to resubmit our rejected ACS Toll-Free Verification applications.

The original applications were rejected on August 24, 2026 for the following reasons:

<PII removed>

However, while resubmitting, we mistakenly submitted the applications again with the old/stale website links. The applications are now submitted and cannot be edited.

The Azure portal instructs us to cancel them by emailing acstnrequest@microsoft.com, but that address does not exist; the email bounces with “acstnrequest wasn’t found at microsoft.com.”

How can we cancel or reopen these applications so we can resubmit them with the correct active production URLs?

Applications:

<PII removed>

Correct URLs:

Please help us out here :)

Azure Communication Services

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  1. Santhi Siruvuri 5 Reputation points Microsoft External Staff Moderator
    2026-09-29T12:41:33.62+00:00

    The customer successfully submitted a new ACS Toll-Free Verification application with the corrected details. The customer confirmed that the issue is resolved.

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