Microsoft 365 and Office | OneDrive | Other | Windows
A Microsoft file hosting and synchronization service.
Cannot connect device
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 92%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Toro Tibor
0
Reputation points
I cannot connect my device with my Office 365 account. Cannot login to Office or Onedrive.
Error code -2147024891 appears
I tried resetting everything, connecting with different wifi.
Not sure what I can do
Microsoft 365 and Office | OneDrive | Other | Windows
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon 86,980 Reputation points Independent Advisor2026-09-10T12:07:09.5633333+00:00 Hi, @Toro Tibor
To help narrow down the issue:
- Is this a personal Microsoft 365 account, or a work/school Microsoft 365 account?
- What type of network are you using, such as a home, work, or school network, and how is the Windows device connected — Wi-Fi, Ethernet, or mobile hotspot?
- Do you have any VPN, custom DNS app/service, antivirus, or security software installed that includes network filtering or web protection? If yes, what is the name?
Click "Add comment" to let me know.
Thanks!
Sign in to comment
Sign in to answer