Cannot access Copilot on iOS

Shantha Perumal 0 Reputation points
2026-09-10T11:19:43.9433333+00:00

I have an active Microsoft 365 Personal subscription associated with my Outlook.com account. The subscription is visible and active in my Microsoft account portal. Copilot works correctly on my Surface PC using the same account. However, on my iPhone 16 running iOS 26.6.1 and Copilot version 2.113.7, the app repeatedly displays a "Start 1-month free trial" screen instead of recognising my active subscription. The app occasionally recognises the subscription and displays my chat history, but loses the entitlement after restarting. I have already reinstalled the app, signed out and back in, removed Apple sign-in, cleared Safari data, and submitted feedback.

Microsoft Copilot | Other
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  1. Shantha Perumal 0 Reputation points
    2026-09-10T11:22:37.0333333+00:00

    so there is no solution?

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