Double billing

This usually means there are two subscriptions or two Microsoft accounts involved: the renewed annual subscription on the new account, and a separate subscription that is still charging monthly on the old account.

Try this:

1. Sign in to Services & subscriptions with the new Microsoft account and check which Microsoft 365 subscription is active.
2. Sign out, then sign in with the old Microsoft account and check whether a second Microsoft 365 subscription is still listed.
3. On the subscription that is still charging monthly, select Manage and then either:
   • Turn off recurring billing, or
   • Cancel, if that option is available.
4. If the old account is no longer accessible, use Manage your payments to investigate the charge and confirm which account or subscription it belongs to.
5. If the charge continues, contact Microsoft Support through Get Help and Contact Support for billing assistance.

Important details from Microsoft support guidance:

• If a subscription was bought from a third-party retailer, that retailer must manage the subscription and billing.
• If Turn on recurring billing is shown, the subscription is already set to expire on the shown date and no further action is needed.
• If a recent charge appeared after cancellation, cancellations must be made more than 2 days before the billing date.

• Unable to cancel your Microsoft subscription
• Unable to cancel your Microsoft subscription
• How to investigate a billing charge from Microsoft
• Turn recurring billing on or off for a Microsoft subscription