hotmail.com email issue

Sally Bonje 0 Reputation points
2026-09-09T21:14:13.7133333+00:00

my hotmail.com email is not working on my phone samsung 25+

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. Lucus-V 12,535 Reputation points Microsoft External Staff Moderator
    2026-09-10T17:12:43.5033333+00:00

    Hi Sally Bonje,

    Just checking in to see whether the suggestions provided in the AI response helped resolve the issue with your Hotmail account on your Samsung S25+.

    If the problem is still occurring, could you help us narrow it down by providing a few more details?

    • Which app are you using: Outlook for Android, Samsung Email, or another mail app?
    • What exactly happens when you try to use the account?
      • Unable to sign in?
      • Not receiving emails?
      • Unable to send emails?
      • Repeated password prompts?
    • Do you receive any error message? If so, please share the exact wording or a screenshot.
    • Can you sign in to the account successfully through Outlook.com in a web browser?
    • Does the issue affect only your phone, or are you experiencing the same problem on other devices as well?

    With this information, we can better determine whether the issue is related to the account itself, the app configuration, or the device. We look forward to your update.

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  2. AI answer

    2026-09-09T21:14:31.75+00:00

    Try these steps on the Samsung phone:

    1. Check whether Outlook.com is having an outage. If the service is down, the phone app will not sync.
    2. If the Hotmail account worked before and stopped syncing, remove the phone partnership from the mailbox:
      • In Outlook.com, go to Settings > General > Mobile devices.
      • Select the Samsung device and delete the device partnership.
      • Select Save.
      • Power off the phone completely, restart it, and sync again.
    3. If the account was added as IMAP or POP, only email syncs. Calendar and contacts will not sync. To sync mail, calendar, and contacts, add the account as Microsoft Exchange ActiveSync instead.
    4. If using the Samsung Email app and setup is failing, add the account manually:
      • Open Samsung Email > Settings > Add Account.
      • Enter the full Hotmail address and password.
      • Tap Manual Setup > Microsoft Exchange ActiveSync.
      • Use these settings:
        • Domain\Username: full Hotmail address
        • Exchange Server: eas.outlook.com
        • Port: 443 or 993
        • Security type: SSL/TLS
      • For outgoing mail:
        • SMTP Server: smtp-mail.outlook.com
        • Security Type: TLS
        • Port Number: 587
    5. If the account is in the Gmail app and setup shows a security error, close the Gmail app and go through the setup again.
    6. If mail is not working on any device, check these common Outlook.com causes:
      • The password was changed and needs to be updated on the phone.
      • The account may be temporarily blocked because of unusual sign-in activity.
      • If cloud storage is full, Outlook.com cannot send or receive email.
    7. If the issue is only in Outlook for Android, open an in-app support ticket from Outlook mobile and select Contact Support.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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