Illegal billing

patrick green 0 Reputation points
2026-09-09T20:42:17.49+00:00

I have just noticed that I am being billed for 365. I have never signed up for this and would like for it to stop. I have placed a stop recurring billing and want to make sure that someone else is not using my account.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. John Jefferson Doyon 86,980 Reputation points Independent Advisor
    2026-09-09T21:28:30.89+00:00

    Hi, @patrick green

    This forum is public, no one from here has access to your Microsoft account.

    Please sign in to your Microsoft account and review these pages:

    If there's nothing listed there, check order history:

    • Please sign in to your Microsoft account’s billing page at https://account.microsoft.com/billing/orders
    • Adjust the date range to include the purchase date.
    • Then click “Show details” under each order to see what the charge is for.
    • If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.

    If you don’t see this subscription under your Microsoft account at https://account.microsoft.com/services, please check a few things so the charge can be narrowed down:

    1. How did you get notified about the charge? (bank alert, email, etc.)
    2. What exactly does the charge description say in your statement?
    3. Do you have another Microsoft account (work, old email, family member) where your card might be added?

    Click "Add comment" to let me know.

    Thanks!

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  2. AI answer

    2026-09-09T20:42:32.0866667+00:00

    If recurring billing is already turned off, the subscription will not stop immediately, but it will remain active until the expiry date shown in the account. No further automatic renewal should occur after that date.

    To check whether the charge is tied to the correct Microsoft account and whether someone else may be using a saved payment method:

    1. Go to Services & subscriptions and verify the subscription listed there.
    2. Make sure the signed-in Microsoft account is the same one that purchased the subscription.
    3. If the charge is not recognized, go to Manage your payments and select Investigate.
    4. If the subscription does not appear in the account that was checked, the charge may be tied to a different Microsoft account or another person using the payment method.
    5. If there is concern that payment information was used without permission, contact the bank or payment provider immediately to prevent more charges.

    Important details:

    • Turning off recurring billing does not cancel the subscription immediately.
    • If the subscription was bought through a third-party retailer such as Amazon, Google Play, or the Apple App Store, billing changes must be handled with that provider.
    • Removing a card from one Microsoft account does not stop charges if the card is still saved on a different account.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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