lost acces to my [Moderator's note: PII removed]@hotmail.com hotmail accuont. Please help

Ahmad Masoud 0 Reputation points
2026-09-09T11:58:01.38+00:00

could you please help me regain access to my hotmail account

[Moderator's note: PII removed]@hotmail.com

I no longer have access to the verification e-mail: [Moderator's note: PII removed]@kfupm.edu.sa

Please switch the verification e-mail to [Moderator's note: PII removed]@gmail.com

If you want to verify my identity, the hotmail account is tied to my linkedin page

[Moderator's note: PII removed]

you could contact me by linkedin mail to verify my identity

Greatly appreciate your help

[Moderator's note: PII removed]

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Haytham-C 5,130 Reputation points Microsoft External Staff Moderator
    2026-09-09T21:02:15.1933333+00:00

    Hello Ahmad Masoud

    Thank you for reaching out, and I’m truly sorry to hear that your Microsoft account has been inaccessible. I understand how stressful and upsetting it can be to lose access to an account, especially when it may contain important emails, files, subscriptions, or personal information.

    Unfortunately, as community moderators, we do not have access to Microsoft accounts and cannot view account details, verify ownership, reset passwords, recover accounts, or make any changes on a user's behalf. For privacy and security reasons, we also do not have any tools that would allow us to intervene in the account recovery process.

    While I understand this may not be the answer you were hoping for, the best course of action is to follow Microsoft's official account recovery guidance which the AI answer has provided. Please refer to the article provided by AI answer below to secure and recover your account

    I sincerely apologize that we cannot provide more direct assistance in this situation. I know how concerning account security issues can be, and I hope the guidance in the article helps you regain access to your account as quickly as possible. Wishing you the very best with the recovery process.

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  2. AI answer

    2026-09-09T11:58:21.62+00:00

    Changing the verification email cannot be done through a support request or LinkedIn verification.

    If the password is known but access to some security info is lost:

    1. Sign in to the Advanced security options page.
    2. Select Add a new way to sign in or verify.
    3. Confirm the new method with the security code sent to it.
    4. Remove the old verification method you no longer use.

    If the password is known but access to all security info is lost:

    1. Start signing in to the Microsoft account.
    2. At Verify your identity, select I don't have any of these.
    3. Follow the steps to replace the security info.
    4. After replacement, there is a 30-day wait before sign-in is allowed.

    If the password is not known and there is no access to any security info:

    1. Use the Sign-in Helper first.
    2. If needed, submit the account recovery form.
    3. Complete the recovery form from a device and location previously used for that account, if possible.
    4. Microsoft reviews the answers and responds within 24 hours.

    Important limits:

    • If two-step verification is turned on and none of the alternate verification methods are accessible, support agents cannot send password reset links or change account details.
    • Do not change all security info at the same time unless necessary, because the account may be restricted for 30 days.
    • If the account has not been signed in to for more than 2 years, it may have been deleted.

    Useful tools:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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