New email address set up disrupted which is now causing issues trying to get in

Jo Robinson 0 Reputation points
2026-09-09T03:15:50.22+00:00

Hi, I started setting up a new email address. When I got to the section that I entered my recovery email address a code was sent to my email. I then got called away from my computer.

When I was able to get back to my computer this morning it said the code had expired. So I tried to log in. When I entered the correct email and password that I had initially set up it told me that my password was incorrect.

I then followed the prompts for "forgot password" but the questions asked what was an email I had sent from my new email address. I never got into my email address so I never sent or received an email.

I have then tried to set up another new account but it won't let me use the same email address with a dot in the middle - it tells me that "Account creation has been blocked"

This is extremely frustrating!

Can you please help?

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Hendrix-V 18,510 Reputation points Microsoft External Staff Moderator
    2026-09-09T07:35:50.9233333+00:00

    Hi Jo Robinson,

    I can understand how frustrating this situation is, especially when the account setup was interrupted before you had a chance to complete the verification process.

    When account creation is not fully completed, the email address may remain in a pending state. This can lead to sign-in issues, password reset difficulties, or an "Account creation has been blocked" message if you try to register the same address again.

    You can try the following checks:

    1, Attempt account recovery

    • Go to the Microsoft account recovery form.
    • Provide as much information as possible, including the recovery email address used during setup.
    • If you never sent any emails, mention this in any available comments section.

    2, Wait and try again later

    • If the account creation process was only partially completed, the email alias may still be reserved temporarily.
    • After some time, try signing in again with the original email address instead of creating a new account.

    3, Try a password reset once more

    • Use the "Forgot password" option and check whether alternative verification methods are offered.
    • If you have access to the recovery email address, ensure you can receive new verification codes.

    If the account remains inaccessible and the email address cannot be reused, contact Microsoft Support for assistance with the account status and recovery options.

    I hope this helps point you in the right direction. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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