Managing personal Outlook.com account settings, security, and privacy
I’m sorry to hear that your Microsoft account was compromised and that the security information was changed without your permission.
Please review Help with the Microsoft account recovery form and complete the form with as much accurate information as possible, such as previous passwords, contacts, exact email subject lines, and details of Microsoft services used with the account.
You may also contact Microsoft Support using these steps:
- Go to Contact Us.
- Select Show expanded list of products.
- Select Outlook > Get Home support.
- Type Account Recovery in the search box, then select Get Help > Contact Support.
- If you cannot sign in to the affected account, sign in with a different Microsoft account to access the support options.
- Under Products & Services, select Other Products > Manage Account Security, then choose Chat with a support agent via web browser.
Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.
I hope you can regain access soon.
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