Problem with subscription already purchased twice.

ANA REDONDO PINILLOS 0 Reputation points
2026-09-08T21:28:40.48+00:00

Hi. I would like to have a chat with a human. I have TWO subscriptions as every time I log off my account or restart my apple Mac, my subscription dissapear. Last time I purchased again as I though was expired by mistake because again log off and didn't allow me to join my subscription.

I try all the options on your Q&A and still shows as my account it's been linked to a different account. First unable to associate as my App Store purchased has already been associated with a different Microsoft account.

Please contact back as I tried several times and already pay unnecessary money for two subscriptions for this constant error.

Regards

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
0 comments

1 answer

Sort by: Oldest
Most helpful Newest Oldest
  1. Stefan Blom 351.3K Reputation points MVP Volunteer Moderator
    2026-09-08T21:58:15.33+00:00

    Start Word. On the main menu bar, click Word, and then click About Microsoft Word. In the dialog box, you should be able to tell which account (e-mail address) stores the subscription license for your Microsoft Office product.

    Note that if you purchased a subscription from Apple, presumably via the App Store, you will have to go to the App Store to find subscription details.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.