I need to speak to a human support agent about being locked out of Windows

Welcome Hunter Johnson

I know how frustrating it can be when you're locked out of your PC.

To better understand the situation, could you please clarify:

• Are you signing in with a personal Microsoft account (such as Outlook.com, Hotmail.com, or Live.com) or a work/school account?
• Do you know the password for the Microsoft account currently shown on the sign-in screen?
• Is the phone number verification prompt offering any other verification methods, such as an email address or Microsoft Authenticator?

In the meantime, please try these quick checks:

• On the sign-in screen, select Sign-in options and look for the password icon. If available, sign in with your Microsoft account password instead of setting up a new PIN.
• If you can access another device, sign in to https://account.microsoft.com using the same Microsoft account. Verify whether the account information is current and whether you can successfully sign in there.
• If the verification phone number is no longer yours, select any available options such as I don't have these, Use a different verification method, or I can't get a code and let me know what options are offered.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".   

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