Tracking My Copilot Credits

Noel Wilson 0 Reputation points
2026-09-08T18:36:08.41+00:00

Hello,

I am new to Copilot and would like to know how I track my Task and AI Credits. I have been working on a project and about half way through, got a message telling me my task usage had run out for the month. I've checked on my account management page and there is nothing telling me what my usage is. I paid for a 365 Professional subscription thinking I would be able to get help from Copilot. I think you owe me some credits AND a tutorial for how to track usage.

Thanks and hope to hear from someone.

[Moderator Note: Personal Info Removed]

[Moderator Note: Personal Info Removed]@comcast.net

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Chloe-V 12,610 Reputation points Microsoft External Staff Moderator
    2026-09-09T03:52:57.2933333+00:00

    Hi @Noel Wilson

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

    I understand how frustrating it must be to have your task usage run out halfway through your project, especially when you could not find a clear way to track it.

    Task usage and AI credits are tracked separately and depend on the exact Microsoft 365 plan. For a personal subscription, sign in to your Microsoft account and open Services & subscriptions to check your plan and available AI credits. If you are using Copilot Cowork, enter /cost in the task to view the approximate credits used for that task, your monthly usage, and the remaining balance. The /cost command does not consume credits.

    Please also verify the exact subscription name shown on the page, as “Microsoft 365 Professional” may refer to a business plan with different Copilot benefits. If the usage shown does not match your subscription or you believe credits were deducted incorrectly, please contact Microsoft Support so they can review the billing and usage details.

    Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

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