Account hacked email name changed

john gallagher 0 Reputation points
2026-09-08T14:32:40.43+00:00

My account was recently hacked and my email name was changed. I was able to recover my email and can see emails up until it was changed but I am not longer receiving emails due to the name change. The backup email info was also changed.Searched around in circles trying to speak with an agent about how or if I can have the email switched back to my email name and not what the hackers made it.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Hornblower409 14,425 Reputation points
    2026-09-09T05:06:37.65+00:00

    @john gallagher said

    My account was recently hacked and my email name was changed ... I am not longer receiving emails due to the name change. The backup email info was also changed ... can have the email switched back to my email name and not what the hackers made it

    If your old email address ended with outlook.com (i.e. did NOT end with hotmail.com, live.com, or msn.com) and you can logon to your account and get to https://account.live.com/AddAssocId then you can add back your old email.

    See the Answer by "Hornblower409 Aug 11, 2026" in
    https://learn.microsoft.com/en-us/answers/questions/5971009/removed-outlook-com-account-by-mistake-how-do-i-re

    And then make it your Primary alias.
    https://account.live.com/names/manage

    The backup email info was also changed.

    For that go to https://account.live.com/proofs/manage/additional

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  2. AI answer

    2026-09-08T14:32:59.5333333+00:00

    If the account was hacked and the alias or backup security info was changed, the supported recovery path is:

    1. Scan the PC for malware before changing anything In Windows Security, open Virus and threat protection → Scan options → Full scan → Scan now.
    2. Change or reset the password If sign-in still works, change the password immediately. If not, use the password reset flow.
    3. Check account settings that attackers commonly change Review connected accounts, forwarding, and automatic replies and remove anything unfamiliar.
    4. Restore the email address/alias if sign-in is possible Go to Your info and edit account info at https://account.live.com/names/manage.
      • Select Add email to add the correct address back.
      • Select Remove next to any attacker-added address if allowed.
    5. If sign-in is not possible or security info was changed Use the Microsoft sign-in helper or account recovery flow:
    6. If the original address is no longer recognized Try any other alias or phone number previously on the account. Also verify the email domain was entered correctly, such as .com vs .co.uk.
    7. Contact support if recovery tools do not resolve it Use Contact Microsoft Support and select Get Help → Contact Support.

    Important: Microsoft support agents are not allowed to send password reset links or directly access and change account details. Account recovery and security changes must be completed through the official recovery and sign-in tools.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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