Microsoft Corporation Charges

Question

Microsoft Corporation Charges

Ed Norris 0

I have been getting charges from Microsoft Corporation on my credit card. I have already cancelled one card and now I'm getting more charges on the new card. When I look at my account there is no purchase history. I have had my computer folks check to see if my computer has been hacked but they didn't find anything. How does this keep happening?

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2 answers

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Answer 1

If the charges do not appear in Microsoft order history, the most likely explanation is that the card information is being used on a different Microsoft account, or the payment card has been compromised. Replacing the card alone may not stop it if the bank continues to allow recurring or linked transactions, so the next step is to stop the payment source and investigate the charge path.

Check Microsoft account billing again:
- Review Order history for duplicate or matching amounts.
- Go to Manage your payments and select Investigate to look for other accounts using the card.
Consider common non-fraud explanations:
- A subscription may have recurring billing enabled.
- A previously declined charge may have been retried later.
- A family member may have used the card on another Microsoft account.
- A cancellation made too close to the billing date can still result in a charge.
If the charge still cannot be found in account history:
- Contact the bank or card provider immediately and report the card as stolen or compromised, not only as a disputed charge.
- Ask them to block further charges and investigate how the new card is still being billed.
- This is important because disputing charges alone does not prevent more fraudulent charges.
Check recent card activity carefully:
- Review recent transactions, including very small test charges, because attackers sometimes use small amounts first to confirm the card still works.
If support is needed from Microsoft:
- Use Contact Microsoft Support through the support flow for billing issues.

Since the charges are not showing in purchase history and continued after card replacement, the strongest supported explanation is card compromise or use on another Microsoft account rather than a problem on the local computer.

References:

Answer 2

1

If you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option