Verifying Alias

Question

Verifying Alias

Edward Basham-Witherington 0

I tried multiple times to verify an email address but upon clicking the link provided by Microsoft I encounter the error message: “we couldn’t complete the action because that alias doesn’t exist anymore.”.

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2 answers

Your answer

Answer 1

Edward Basham-Witherington 0

The answer I got from Ai wax unhelpful but did include this germ: If the alias is present but every new verification link still says it does not exist, use Contact Support from the Microsoft support flow.

How does one Contact Support from the Microsoft support flow?

Hornblower409 14,425 Reputation points

2026-09-09T02:05:00.8433333+00:00
@Edward Basham-Witherington said

How does one Contact Support from the Microsoft support flow?

You must have a working Microsoft email account to use Chat or any other Support Services. If you can not logon with your current account, create a new, temporary one at https://signup.live.com (Once you are in Chat you can tell them the actual account with the problem).

Chat Support

Open a browser to https://support.microsoft.com/en-us/home/contact

Tell us your problem: {Whatever}

[Get Help] {Scroll down to the bottom of the page} [Sign in to Contact Support]

Sign in with any Microsoft account

Products and services: "Other Products"

Category: "Manage Account Security"

[Confirm]

Choose a support option -> "Chat with a support agent in your web browser"

Answer 2

This usually means the alias is no longer valid on the account, or the verification link is opening in the wrong signed-in session.

Try this:

Open an InPrivate or Incognito browser window.
Sign in to Manage how you sign in to Microsoft.
Check whether the email address still appears under Account aliases.
- If it is listed and shows Verify, select Verify and then Send email to generate a fresh verification message.
- If it is not listed, the alias no longer exists on the account. Add it again from Manage how you sign in to Microsoft, then verify the new message.
Open the verification email in a separate private/incognito window and use the full verification link.
If the alias was just created and Outlook.com shows a delay, sign out of Outlook.com, close all browser windows, then sign in again.

Important checks:

An alias cannot be added if it is already associated with another Microsoft account.
Existing @hotmail.com, @live.com, @outlook.com, and @msn.com addresses cannot be added as aliases.
Verification emails can go to Junk. Valid Microsoft account verification messages come from @accountprotection.microsoft.com.
Avoid repeated verification requests in a short time, because Microsoft can temporarily stop sending codes or verification messages.

If the alias is present but every new verification link still says it does not exist, use Contact Support from the Microsoft support flow.