Verifying Alias

Edward Basham-Witherington 0 Reputation points
2026-09-08T04:29:20.8733333+00:00

I tried multiple times to verify an email address but upon clicking the link provided by Microsoft I encounter the error message: “we couldn’t complete the action because that alias doesn’t exist anymore.”.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Edward Basham-Witherington 0 Reputation points
    2026-09-08T04:31:51.68+00:00

    The answer I got from Ai wax unhelpful but did include this germ: If the alias is present but every new verification link still says it does not exist, use Contact Support from the Microsoft support flow.

    How does one Contact Support from the Microsoft support flow?

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  2. AI answer

    2026-09-08T04:29:39.0433333+00:00

    This usually means the alias is no longer valid on the account, or the verification link is opening in the wrong signed-in session.

    Try this:

    1. Open an InPrivate or Incognito browser window.
    2. Sign in to Manage how you sign in to Microsoft.
    3. Check whether the email address still appears under Account aliases.
      • If it is listed and shows Verify, select Verify and then Send email to generate a fresh verification message.
      • If it is not listed, the alias no longer exists on the account. Add it again from Manage how you sign in to Microsoft, then verify the new message.
    4. Open the verification email in a separate private/incognito window and use the full verification link.
    5. If the alias was just created and Outlook.com shows a delay, sign out of Outlook.com, close all browser windows, then sign in again.

    Important checks:

    • An alias cannot be added if it is already associated with another Microsoft account.
    • Existing @hotmail.com, @live.com, @outlook.com, and @msn.com addresses cannot be added as aliases.
    • Verification emails can go to Junk. Valid Microsoft account verification messages come from @accountprotection.microsoft.com.
    • Avoid repeated verification requests in a short time, because Microsoft can temporarily stop sending codes or verification messages.

    If the alias is present but every new verification link still says it does not exist, use Contact Support from the Microsoft support flow.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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