Managing personal Outlook.com account settings, security, and privacy
Treat the Discord DM verification prompt as suspicious and secure the Microsoft account directly through Microsoft, not through the Discord message.
- Check recent sign-in activity on the Microsoft account and confirm any sign-ins that were not done by the account owner.
- Run a full malware scan on the PC before changing anything else:
- Open Windows Security
- Go to Virus and threat protection
- Select Scan options > Full scan > Scan now
- Since the password was already reset, review account security settings next:
- Check that sign-in verification methods are current on the Advanced security options page
- Add another way to sign in or verify identity if needed
- Review account settings that attackers commonly change:
- connected accounts
- forwarding
- automatic replies
- If still signed in on shared or old devices, sign out everywhere from the Microsoft account.
- Turn on or keep using multi-factor authentication and make sure the password is strong and unique.
- If access problems continue or the account appears compromised, use the Microsoft sign-in helper or hacked account recovery flow.
Important:
- Do not trust a Discord DM as proof that Microsoft is verifying the account.
- Legitimate unusual sign-in alerts may come by email or text and may require a security code from account contact methods.
- If checking email alerts, the legitimate sender listed in Microsoft guidance is from the Microsoft account team at ******@accountprotection.microsoft.com.
If the account becomes locked, unlock it by signing in at https://account.microsoft.com to request a security code. Any phone number that can receive text messages can be used for the code.
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