Win 11 acct lockout

Question

Win 11 acct lockout

Bill Pellegrini 60

This issue just started this week.

It seems to temporarily correct itself with a shutdown and startup vs rebooting.

Fortunately I have other accounts on this PC.

Screenshot 2026-09-07 160612

Screenshot 2026-09-07 160553

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2 answers

Your answer

Answer 1

Clary-N 15,730 Microsoft External Staff Moderator

Hi Bill Pellegrini,

Thanks for sharing the details. I understand how frustrating it can be when the lockout keeps returning, so I’d like to help narrow down what may be triggering it.

Could you confirm whether the affected sign-in is a Microsoft account, local account, or work/school account, and whether the PC is personally owned or organization-managed?

Please also let me know:

Whether the password works when the PIN fails
Whether the account works through a browser or on another device
Whether this began after a password change, Windows update or security software change
Whether Remote Desktop, a VPN, mapped drives or another device may still be using an old password
Your Windows version and build by pressing Windows + R, entering winver and sharing the result

Since another administrator account is available, check Control Panel > Credential Manager > Windows Credentials for outdated credentials related to network shares, mapped drives or Remote Desktop. Remove only entries you recognize and can recreate.

If the issue continues, try signing in through Safe Mode with Networking using the account password. PIN and biometric sign-in are unavailable in Safe Mode. If the account works reliably there, this may help identify a startup service or third-party application as the cause.

If this is a work or school account, please contact the organization’s IT administrator, as the lockout may be controlled by an organizational policy or caused by another connected device or service. Avoid disconnecting a managed account without the administrator’s guidance.

I hope this helps narrow down the cause. Please let me know what you find.

If you have extra questions about this answer, please click "Comment".

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Bpelle 0 Reputation points

2026-09-08T10:49:58.7266667+00:00
Hi,

It's a local admin acct. on my personal PC.

Please also let me know:

Whether the password works when the PIN fails NO

Whether the account works through a browser or on another device YES

Whether this began after a password change, Windows update or security software change POSSIBLY AFTER AN UPDATE ONLY

Whether Remote Desktop, a VPN, mapped drives or another device may still be using an old password NO

Your Windows version and build by pressing Windows + R, entering winver and sharing the result
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Clary-N 15,730 Reputation points Microsoft External Staff Moderator

2026-09-09T09:00:25.5166667+00:00
Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Message button as show below

Hi Bill Pellegrini/ Bpelle,

Thanks for the details and screenshot. I can see the PC is running Windows 11 Pro, version 25H2, OS build 26200.9278.

Because this is a local account, the successful browser sign-in is separate from the Windows account on the PC. Since both the PIN and password fail, sign in to the other administrator account, then:

Open Computer Management.

Select Local Users and Groups > Users.

Right-click the affected account and choose Set Password.

Create a new password, restart the PC, and sign in using the new password instead of the PIN.

Once access is restored, open Settings > Accounts > Sign-in options > PIN (Windows Hello) and reset the PIN.

If the lockout returns, please share the exact message displayed and how soon it happens again. Please let me know how it goes.
Clary-N 15,730 Reputation points Microsoft External Staff Moderator

2026-09-10T08:22:52.54+00:00

Hi Bill Pellegrini/ Bpelle,

I can see that you're also discussing the same issue with another user in a separate thread. To keep all troubleshooting and updates in one place, I recommend continuing the conversation there.

If you need any further assistance or have additional questions, please feel free to reach back out. I'm happy to help.

Kind regards.

Answer 2

The screenshots match two different Windows sign-in conditions:

“The referenced account is currently locked out” This is consistent with Windows account lockout policy after repeated failed sign-in attempts.
“Something went wrong and your PIN isn’t available. Restart your device to see if that fixes the problem.” This indicates the PIN sign-in path is unavailable, so a different sign-in method is needed until PIN works again.

Since a full shutdown and startup helps, but Restart does not, use this path:

On the sign-in screen, select Sign-in options.
Choose the password option instead of PIN, if available.
If the account is locked, leave the PC powered on at the sign-in screen and wait for the lockout period to expire before trying again.
If PIN remains unavailable after sign-in, reset it from Settings > Accounts > Sign-in options using I forgot my PIN.
If the device is affected by the recent Microsoft account sign-in issue on Windows 11 24H2 or 25H2, install the latest Windows updates. This issue was resolved by updates released March 21, 2026 (KB5085516) and later.
If the device is on an update released before that fix, restart the device while it remains connected to the internet. If it was restarted without internet, restart it again with active internet connectivity.

Important details:

The Microsoft account sign-in issue affects Microsoft account sign-ins, not Entra ID business sign-ins.
New Windows 11 devices have secure-by-default account lockout settings: 10 failed sign-in attempts, 10-minute lockout duration, and 10 minutes to reset the lockout counter.
For built-in local Administrator account lockout, Microsoft’s baseline recommendation is 10/10/10. That lockout applies to network logons such as RDP; console logons are still allowed during the lockout period.

If another account on the PC is available, sign in with that account and use it to check Settings > Windows Update and install the latest updates first.