Correlation Id: [Moderator note: Personally Identifiable Information removed]

CAMILLA PEROTTI 0 Reputation points
2026-09-07T17:47:13.09+00:00

Correlation Id: [Moderator note: Personally Identifiable Information removed]  

Timestamp: 2026-09-07T17:44:54.000Z

DPTI: [Moderator note: Personally Identifiable Information removed]  

Message: The credential is invalid. Unexpected sub status (6008).

Tag: 657rx

Code: 2148073494

  

How do i fix this

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. Aetherin 1,465 Reputation points Independent Advisor
    2026-09-07T18:09:07.8733333+00:00

    Hi @CAMILLA PEROTTI,

    The error code 657rx, together with the message “The credential is invalid. Unexpected substatus (6008)”, usually points to a local authentication problem. In most cases, this is caused by corrupted or outdated cached credentials or tokens related to your Microsoft 365 work account on the device.

    Before suggesting anything further, could you help clarify a couple of points?

    • What were you doing when the error appeared? Were you opening a specific Office application, signing in to Microsoft 365, activating Office, or something else?
    • Are you able to sign in and use Microsoft 365 services through a web browser?

    In the meantime, I'd recommend trying the following steps:

    First, make sure all Microsoft Office applications are completely closed. Then press Win + R, enter the following path, and press Enter. 

    %localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

    Run X Type the name of a program, folder, document, or Internet resource, and Windows will open it for you. Open: %localappdata%\Packages\Microsoft.AAD.BrokerPlug v OK Cancel Browse ...

    When the folder opens, delete all of its contents while keeping the folder itself intact. This will reset the locally stored Microsoft Entra ID (Azure AD) authentication tokens.

    X Microsoft.AAD.BrokerPlugin_ X + Q V > 1 C > ... Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy Search Microsof + New 11 N Sort v View v ... Details < Home Name Date modified Type Siz Gallery AC 1/21/2026 7:51 AM File folder OneDrive - Cont AppData File folder A LocalCache Cut Copy Rename Delete File folder LocalState File folder Desktop Open Enter RoamingState File folder 1 Downloads Settings Open in new window File folder Documents SystemAppData Pin to Quick access File folder Pictures TempState Compress to ... > File folder Music Copy as path Ctrl+Shift+C Videos Properties Alt+Enter OneDrive > > This PC Open in Terminal > Network 67 Show more options 8 items 8 items selected

    After that, open Control Panel > User Accounts > Credential Manager > Windows Credentials and remove any entries related to MicrosoftOffice16 or your work account. This helps eliminate any cached credentials that may be causing authentication conflicts.

    Credential Manager × € > Control Panel > User Accounts > Credential Manager v Search Control Panel a Control Panel Home Manage your credentials View and delete your saved logon information for websites, connected applications and networks. Web Credentials Windows Credentials

    Once completed, restart your computer. After the restart, go to Settings > Accounts > Access work or school and review the account connection.

    User's image

    If your business account is not listed, select Connect and sign in with your work account. If the account is already listed, select it, choose Disconnect, and then reconnect it using the same credentials. 

    I hope the information above helps you move forward. If you're able to try the suggested steps, please let me know how it goes.

    If there's anything else you'd like to share about your situation, feel free to reply here and I'll be happy to help further if I can.

    Thank you for taking the time to read my response!

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