Not getting emails!

Daniel Karpel 0 Reputation points
2026-09-07T12:11:16.8666667+00:00

Awful support service. I have not been getting emails for 3 days to my business. I have not been sent any emails regarding why and support has offered me no help or answer as to why. I need this sorted ASAP.

Outlook | Web | Outlook on the web for business | Email
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  1. Heimerdinger 290 Reputation points Independent Advisor
    2026-09-07T12:48:54.4266667+00:00

    Hi @Daniel Karpel,

    To help narrow down the cause, could you please provide a bit more information?

    1. Are all incoming emails missing, or only emails from certain senders?
    2. Can you send emails successfully, or are both sending and receiving affected?
    3. Have you checked your Junk Email, Deleted Items, and any inbox rules that might be moving messages automatically?
    4. Do the missing emails appear when you search for them, or are they completely absent?
    5. Are you experiencing the issue in Outlook on the web only, or also in Outlook desktop/mobile apps?
    6. If possible, could you provide a screenshot of any error messages or examples of emails that should have arrived but did not?

    Sorry for asking so many questions, but these details will help determine whether the issue is related to mail flow, mailbox rules, filtering, or another service related problem.

    Thank you again for your time and understanding.  I really appreciate your patience, and I’m here to help. Looking forward to your response.   

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