All emails on Outlook have disappeared and cannot receive or send

Hi @Michael B

Since your email still works on your phone, your emails should still be safely stored in your mailbox. The issue is most likely with Outlook on the laptop itself.

Let's try the simplest steps first:

1.Check if Outlook works in a web browser

• Open a web browser (Edge, Chrome, or Firefox).
• Go to: https://outlook.office.com
• Sign in with the same email account.

-If you can see your emails there, your mail has not disappeared and the issue is only with the Outlook program on the laptop.

-If you cannot sign in or see emails there either, please tell me what happens.

2.Completely close Outlook

• Right-click the Windows Start button.
• Select Task Manager.
• Find Microsoft Outlook in the list.

• Click it once.
• Click End task.
• Close Task Manager.
• Then try opening Outlook again.

3.Open Outlook in Safe Mode

• Press the Windows key + R together on your keyboard.
• A small Run box should appear. Type or copy: outlook.exe /safe and paste to the box.

• Click OK.

If Outlook opens in Safe Mode, please let me know.

Thanks for the response. Yes, I can see messaged on webmail. Unfortunately my software is Office for Mac so the other instructions are not applicable.

don’t where to go from here and I have limited understanding of a lot of the technical terminology.

I appreciate every one’s suggestions but my Outlook is part of a home version of Office for Mac, and unfortunately the instructions suggested are not Mac orientated.

I followed suggestions from the company that handles my email and installed Outlook with the intention of reinstalling it after rebooting my computer. Unfortunately, I now cannot reinstall it. When I try, I am asked to pay but I already pay annually for my original Office installation.

it’s become a nightmare .